Flyflow Security Posture

At Flyflow, we prioritize the security and privacy of our customers' data. Our robust security measures are designed to protect your information and ensure the integrity of our platform. This document outlines our comprehensive approach to security.

Experienced Security Team

Our security team brings extensive experience from Coinbase, where they successfully scaled the platform to over 100 million users while maintaining the highest security standards. We've implemented best practices learned from securing one of the world's largest cryptocurrency exchanges, ensuring that Flyflow benefits from industry-leading security expertise.

Client Security and API Key Management

At Flyflow, we recognize that security is a shared responsibility. While we implement robust measures on our end, it's crucial for our clients to follow best practices in securing their integration with our platform, particularly regarding API key management.

API Key Security

API keys are the primary method of authentication for accessing Flyflow services. To ensure the security of your integration:

Treat API keys like passwords: Never share them publicly or commit them to version control systems.
Use environment variables: Store API keys as environment variables rather than hardcoding them in your application.
Implement key rotation: Regularly rotate your API keys to minimize the impact of potential key compromise.
Use separate keys for different environments: Maintain distinct API keys for development, staging, and production environments.

Client-side Best Practices

To further enhance the security of your Flyflow integration:

Implement IP whitelisting: Restrict API access to specific IP addresses or ranges where possible.
Use HTTPS: Always use HTTPS for all communications with Flyflow APIs.
Minimize key exposure: Only use API keys in server-side code, never in client-side JavaScript.
Monitor API usage: Regularly review API logs to detect any unusual activity or potential security breaches.

Secure Storage

We strongly recommend using secure secret management solutions to store and manage your Flyflow API keys. Options include:

Cloud provider secret management services (e.g., AWS Secrets Manager, Google Cloud Secret Manager)
Dedicated secret management tools (e.g., HashiCorp Vault)
Encrypted configuration files with limited access

Incident Reporting

If you suspect your API key has been compromised:

Immediately revoke the compromised key through your Flyflow dashboard.
Generate a new API key to replace the compromised one.
Update your application with the new key.
Contact our security team at [email protected] to report the incident and receive further guidance.

By following these best practices, you can significantly enhance the security of your integration with Flyflow and protect your valuable data and resources.

Data Encryption

Database-level Encryption

All data at rest is encrypted using AES-256 encryption. This includes:

Customer data
Application data
Configuration data

In-transit Encryption

All data in transit is encrypted using TLS 1.2 or higher, ensuring secure communication between our servers and clients.

Access Controls

Database Access

Access to our core database is strictly controlled and limited to essential personnel only. We employ:

Multi-factor authentication (MFA) for all database access
Role-based access control (RBAC)
Regular access audits and reviews

Internal Access Controls

We maintain strict internal access controls:

Principle of least privilege for all employee accounts
Regular access reviews and prompt deprovisioning of unnecessary access
Comprehensive logging and monitoring of all access attempts

Infrastructure Security

Google Cloud Platform

Flyflow leverages Google Cloud Platform (GCP) for its infrastructure, benefiting from:

GCP's FedRAMP High and DoD IL4 authorizations, providing government-level security
Regular third-party audits and certifications (ISO 27001, SOC 2/3)
Advanced threat detection and prevention systems

Network Security

Firewalls and intrusion detection/prevention systems (IDS/IPS)
Regular vulnerability scans and penetration testing
VPN required for remote access to production systems

Compliance and Audits

Regular internal security audits
Compliance with GDPR and CCPA data protection regulations

Incident Response

24/7 monitoring and alerting systems
Documented incident response plan with regular testing and updates
Dedicated incident response team

Employee Security

Background checks for all employees with access to sensitive systems
Enforced device management and security policies

Third-party Risk Management

Rigorous vendor assessment process
Regular security reviews of third-party integrations
Contractual security requirements for all vendors

Continuous Improvement

We are committed to continuously improving our security posture:

Regular review and update of security policies and procedures
Staying informed about emerging threats and industry best practices
Encouraging responsible disclosure through our bug bounty program

By implementing these comprehensive security measures, Flyflow ensures that your data and applications are protected by industry-leading security practices. Our commitment to security allows you to focus on building innovative voice applications while we handle the complexities of maintaining a secure infrastructure.

For more detailed information or to discuss specific security requirements, please contact our security team at [email protected].